Please read and ask any questions you have about these Terms & Conditions before making any payment to Kyushu Journeys.
These Terms & Conditions apply to services offered by Starbright Concepts Ltd (合同会社Starbright Concepts) using the trading name Kyushu Journeys.
Kyushu Journeys will plan a visit to Kyushu for up to 7 days (6 nights) for a Planning Fee of ¥97,500. For any additional days after 7 days add ¥7,500 per day. This fee assumes that you and your travelling companions follow the same itinerary.
The Planning Fee is for a group of maximum 5 pax. For any additional participants after 5 pax add ¥7,500 per person. There is no additional charge for children aged 5 years or younger at the time of travel.
In return for receiving this Planning Fee, all charges for accommodation and transport will be passed onto you at cost price without any markup by Kyushu Journeys.
The Planning Fee excludes all costs for the trip such as guiding service, accommodation, transport, meals and any other activities. The Planning Fee is simply payment for the work done by Kyushu Journeys in researching, advising, creating your personalised itinerary, planning your trip and making all arrangements.
Kyushu Journeys will be available during your trip by phone or by WhatsApp in case of emergency or if you have any language problems. There is no extra charge for this service.
To keep things simple and avoid miscommunication Kyushu Journeys will communicate with just the group leader throughout the planning process. Therefore at the start please choose one person (probably yourself) as group leader. All information and requests from other group members should be channeled through the group leader. All payments to Kyushu Journeys should come from the group leader.
All travellers are required to hold travel insurance in case of accident, illness or emergency including cover for COVID-19 (coronavirus), emergency medical repatriation to your home country, and cancellation or disruption of your trip due to COVID-19 (coronavirus) and any other reason.
All travellers are required to ensure they meet any passport and visa requirements to enter Japan.
Booking your accommodation is included as part of our service. We will always ask your agreement and inform you the price and cancellation policy before making any bookings on your behalf. There is no booking fee for Kyushu Journeys booking accommodation on your behalf. However cancelling accommodation after confirmation for any reason will incur an admin charge of ¥2,500 per hotel.
You also have the option to book the accommodation yourself using your preferred agency (Agoda etc). Please note if you book the accommodation yourself we cannot help with any special request, changes or cancellations, cannot contact the hotel on your behalf and cannot act as your translator in any correspondence you have with a self-booked hotel.
Due to numerous problems previously we will no longer include Airbnb accommodation on your itinerary nor can book it on your behalf.
Booking your rental car is included as part of our service. We will always ask your agreement and inform you the price and cancellation policy before making any bookings on your behalf. There is no booking fee for Kyushu Journeys booking a rental car on your behalf. However cancelling a rental car booking after confirmation for any reason will incur an admin charge of ¥2,500 per car.
You also have the option to book a rental car yourself using your preferred rental car company. Please note if you book the rental car yourself we cannot help with any special request, changes or cancellations, cannot contact the rental car company on your behalf and cannot act as your translator in any correspondence you have with the rental car company.
Booking of trains or buses and making reservations on your behalf is on a case-by-case basis. This is because there are so many different regulations concerning booking and reservation within the Kyushu transport network. If possible we will book your train or bus tickets and make required reservations as part of our trip planning service.
About payment and cancellation:
Payment of Planning Fee is to be made at the start of the planning process. The Planning Fee is non-refundable in full or in part after trip planning has started. If your trip needs to be postponed we can change the dates of the trip we have already planned with no extra Planning Fee required. If the change of dates requires us to cancel hotels or rental car already booked the cancellation charges mentioned above will apply.
Please note however cancellation fees charged by other companies (hotels, car rental companies etc) are outside of our control. In case of cancellation, Kyushu Journeys will refund to you all monies returned by other companies. Your refund will be processed in the same way you made payment (for example if you paid by credit card, the refund will be returned to you via your credit card).
There is no credit card surcharge for paying Planning Fee.
In cases where booking is made for flights, accommodation, rental car or other transport by Kyushu Journeys on your behalf full payment is required by credit card to Kyushu Journeys at the time of booking. Payment directly to the hotel when you check in isn’t possible. Please note a 3% credit card surcharge on all payments (except Planning Fee). For hotels or other activities we pay by bank transfer within Japan we will add ¥300 per hotel or activity to cover local bank transfer fee.
There will be a ¥3,000 service charge for any trips our staff are required to make (train stations, post office etc). As almost all planning and arrangements are done online this service charge is very rarely required.