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Please read and ask any questions you have about these Terms & Conditions before making any payment to Kyushu Journeys.

These Terms & Conditions apply to services offered by Starbright Concepts Ltd (合同会社Starbright Concepts) using the trading name Kyushu Journeys.

Kyushu Journeys will plan a visit to Kyushu for up to 7 days (6 nights) for a Planning Fee of ¥87,500. For any additional days after 7 days add ¥7,500 per day. This fee assumes that you and your travelling companions follow the same itinerary.

The Planning Fee is for a group of maximum 5 pax. For any additional participants after 5 pax add ¥7,500 per person. There is no additional charge for children aged 5 years or younger at the time of travel.

In return for receiving this Planning Fee, all charges for accommodation and transport will be passed onto you at cost price without any markup by Kyushu Journeys.

The Planning Fee excludes all costs for the trip such as guiding service, accommodation, transport, meals and any other activities. The Planning Fee is simply payment for the work done by Kyushu Journeys in researching, advising, creating your personalised itinerary, planning your trip and making all arrangements.

Kyushu Journeys will be available during your trip by phone or by WhatsApp in case of emergency or if you have any language problems. There is no extra charge for this service.

To keep things simple and avoid miscommunication Kyushu Journeys will communicate with just the group leader throughout the planning process. Therefore at the start please choose one person (probably yourself) as group leader. All information and requests from other group members should be channeled through the group leader. All payments to Kyushu Journeys should come from the group leader.

All travellers are required to hold travel insurance in case of accident, illness or emergency including cover for COVID-19 (coronavirus), emergency medical repatriation to your home country, and cancellation or disruption of your trip due to COVID-19 (coronavirus) and any other reason.

All travellers are required to ensure they meet any passport and visa requirements to enter Japan.

About visa sponsorship:

Under current post-covid regulations, you will need to obtain a tourist visa from your local Japanese consulate. We can provide your visa sponsorship letter (called ERFS). The price for us to issue your ERFS is ¥7,500 per person if using our trip planning service, or ¥20,000 per person if not using our trip planning service. No refund is possible after ERFS is issued. Before requesting ERFS please check with your local Japanese consulate about time-frame, cost and procedure for them to issue your tourist visa.

About flight tickets:

Under current post-covid regulations, we can only issue your visa sponsorship letter (ERFS) if we have also booked your international flights.

We will always ask your agreement and inform you the price and cancellation policy before making any bookings on your behalf.

There is no fee for Kyushu Journeys booking flights on your behalf. However cancelling flights after confirmation for any reason will incur an admin charge of ¥2,500 per person.

About accommodation:

Under current post-covid regulations, we can only issue your visa sponsorship letter (ERFS) if we have also booked all your hotels within Japan.

We will always ask your agreement and inform you the price and cancellation policy before making any bookings on your behalf.

There is no fee for Kyushu Journeys booking accommodation on your behalf. However cancelling accommodation after confirmation for any reason will incur an admin charge of ¥2,500 per hotel.

About transport:

Under current post-covid regulations, we can only issue your visa sponsorship letter (ERFS) if we have also booked all your transport within Japan.

There is no fee for Kyushu Journeys booking a rental car on your behalf. However cancelling after confirmation for any reason will incur an admin charge of ¥2,500 per car.

About payment and cancellation:

Payment of Planning Fee is to be made at the start of the planning process. The Planning Fee is non-refundable in full or in part after trip planning has started.

In case of border closure or restriction in your country or Japan due to coronavirus, your trip can be rescheduled with no extra charge. Please note however cancellation fees charged by third party vendors (airlines, hotels, car rental companies etc) are outside of our control. In case of cancellation, Kyushu Journeys will refund all monies returned by the third party vendors minus any bank or credit card charges. Refund will be processed in the same way you made payment (for example if you paid by credit card, the refund will be returned to you via your credit card).

There is no credit card surcharge for paying Planning Fee.

In cases where booking is made for flights, accommodation or transport by Kyushu Journeys on your behalf full payment is required at the time of booking. If paying by credit card there is a 3% surcharge. For hotels or other activities we pay by bank transfer within Japan we will add ¥300 per hotel or activity to cover local bank transfer fee.

There will be a ¥3,000 service charge for any trips our staff are required to make (train stations, post office etc). As almost all planning and arrangements are done online this service charge is very rarely required.

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